Senior People Partner, Customer Care - Perk | Barcelona or Birmingham

Re:work is exclusively partnering with Perk on this hire. Reporting to the Head of People Partners, you’ll work closely with senior leaders across Customer Care at a point where the function is scaling quickly and the shape of the organisation is still being defined.

You’ll partner directly with a VP who has spent the last couple of years reshaping how Customer Care operates. The next phase is about building something that holds up at scale, without slowing things down or losing quality. You’ll also lead and develop a People Partner from day one, and operate as a true counterpart to the business rather than a support layer.

Why Perk

The best People Partner roles tend to come at a specific point in a company’s journey. Early enough to shape things, but with enough scale and complexity that what you do changes how the business runs. Perk sits in that window.

What started ten years ago as a startup in Barcelona focused on business travel is now a $2.7 billion platform with 1,800 people across 12 offices. The business is at $300M in annualised revenue, growing at 50% year on year, with the product now covering travel, expense management and events.

It’s no longer early stage. Perk has established teams, a global footprint, and a product used by over 10,000 customers, but the pace is still high and a lot is still being shaped. That growth shows up in how teams operate day to day, with more people, more moving parts, and a greater focus on consistency and clear decision-making.

There’s more demand from the business, more complexity in how teams operate, and a need for clearer, more consistent ways of working. This role plays a key part in how the Customer Care org scales from here.

Why this role now

Customer Care is a 400+ person function split across Birmingham and Barcelona, and it’s the part of the business closest to Perk’s customers. It’s also going through a lot of change.

New products are landing, the structure is evolving, and expectations are rising. That puts pressure on how the function grows. Move too quickly and quality drops. Add structure too early and you slow things down. Leave it loose and inconsistency creeps in.

This role sits in the middle of those trade-offs. You’ll work with senior leaders to shape how the function evolves, how teams are structured, and how to raise the performance bar without losing what made Perk successful in the first place.

What you’ll focus on

You’ll spend your time working with the Customer Care leadership team on the questions that are already coming up:

• How the organisation needs to evolve as new products land
• Where capability gaps are likely to appear over the next 6 to 12 months, and how to get ahead of them
• How to maintain a high performance bar while the operating model is still being built
• How to land change across two locations in a way that people understand and buy into

From there, you’ll turn this into org design, workforce planning and leadership development that holds up in practice, not on slides. You’ll use data to spot patterns early and push for action, rather than reporting on what has already happened.

Who we’re looking for

You’ve partnered customer-facing or operational teams in a fast-growing tech environment and found that pace energising rather than frustrating.

You’re used to working with senior operators who move quickly and think in terms of outcomes. You know how to build trust with them, when to challenge, and how to do it in a way that lands.

You think in trade-offs rather than policies, and you’re comfortable stepping into situations where not everything is fully defined yet.

This role involves working across both the UK and Spain. Experience in that context is helpful, but the bigger thing is being able to operate across different environments without slowing things down.

Location and compensation

This role can be based in Birmingham or Barcelona, with three days per week in the office.

Compensation includes base salary, stock options and a wider benefits package.

Ready to apply?

If you want to work close to the business, influence how a function scales, and be part of a team that is involved in the decisions that matter, we’d love to hear from you.

Please apply directly through this post so we don’t miss your application. We aim to review all applications and provide an update within five working days. To keep the process fair and manageable, we won’t be able to track or respond to applications sent via direct message.