IT Support Services Apprentice
We are looking for an enthusiastic and motivated IT Support Services Apprentice to join our team. This is a fantastic opportunity to gain hands-on experience across three core IT support areas. You’ll be a key part of our customer-facing IT support function, helping staff resolve technical issues and ensuring smooth daily operations.
Role
- Provide first-line IT support to council staff via phone, email, and in person
- Log, track, and resolve incidents and service requests using IT service management tools
- Escalate unresolved issues to appropriate teams while maintaining ownership and communication
- Assist with hardware and software installations, configurations, and troubleshooting
- Maintain accurate records of IT assets and service activities
- Contribute to the creation of user guides and knowledge base articles
- Participate in team meetings, training sessions, and service improvement initiatives
- Support the procurement and disposal of IT equipment in line with council policies
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
- Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell
There may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 36 hours per week with flexible hours between 8am - 6pm. Exact working days and hours TBC
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 3
- Closing Date
- Tuesday, 7th April 2026
- Start Date
- Tuesday, 14th April 2026
Desired Skills
- IT skills
- Driving licence
Qualifications
- 3 GCSEs (or equivalent) GCSE, grade 4+ (A-C) (Essential)
- Maths and English (or equivalents) GCSE, grade 3+ (D or above) (Essential)