Client Account Manager

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We are actively building diverse teams and welcome applications from everyone

Role:   Client Account Manager 
Located:   Field Based London
Package:    Competitive salary, car allowance, bonus and additional benefits

(Ricoh operate a vibrant working policy giving you flexible hybrid working options)  
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

To manage the Vodafone customer account within specified area maintaining and driving new business opportunities forward, creating future pipeline and deliver incremental sales growth in line with sales targets and budget requirements.

• To be responsible for growing a specified area driving sales targets in line with budget requirements and  maximizing opportunities to drive forward new and existing business.

• To develop and drive a plan for a specified area to ensure proactive, innovative and engaging sales approach is taken driving forward strategic conversations with the customer capturing customers needs and maximizing Ricoh’s growth.

•  To proactively drive positive relationships within the customer account aligned to a specific area to build trust and long term relationships that can help strengthen Ricoh’s position with customer. 
•  To be responsible for working collaboratively with Pre and Post sales team creating a partnership approach.
•  To ensure that all service and product lines sold by Ricoh are promoted in a structured manner          
• demonstrating Ricoh’s unique selling points and capabilities.
• To facilitate scheduled meetings with Clients to review Commercial, Operational and Technical aspects       of the account.
• To be responsible for completing EUSFA and all other data relating to the customer up to date.

You will ideally have

• Demonstrable track record of creating and wining professional services sales in the telco market
• Experience of creating and winning reseller and systems integration solutions/sales in the telco network security space
• Experienced in building and wining work package delivery solutions and sales and in packaged resource solutions
• Knowledgeable of network security technologies, ideally Cisco, Bluecoat, Fortinet, Juniper, Checkpoint and others
• Experience of working with global telco operators or similar global enterprises
• Minimum of 3 years experience in an Account Management/Sales role within the IT Solutions and Services marketplace
• Excellent communication, presentation and sales skills
• Ability to effectively communicate at all levels both internally & externally
• Graduate level is desirable
• A minimum level of formal, structured sales training.
• Excellent IT knowledge, including Enterprise Solutions.
• Good Presentation Skills.
• Good level of IT application skills – typically Microsoft Office (Word and Excel)

• Good level of business acumen
• Ability to work on own initiative and under pressure
• Self motivated and results driven

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.