Operations Resource Coordinator (12 month FTC)

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We are actively building diverse teams and welcome applications from everyone

Role: Operations Resource Coordinator (12 month FTC)
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, Benefits, Pension
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

• To provide support to the PS Pre & Post Sales and Management Team to ensure all job requirements are booked in a timely manner.
• Provide Support to both Internal and External Customers when scheduling resource, providing support renewals and obtaining special pricing.
• Scheduling Post Sales consultancy and resource aligned to geography, skill set and priority requirements per job.
• Role encompasses ITS and Core business elements.
• Scheduling of internal resource and / or partner resources to fulfill customer engagements / requirements.
• Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present
• Assist in the resolution of implementation / resourcing issues to ensure customer satisfaction both internal and external
• Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc
• Collate monthly Software Support Renewals to ensure all customers have cover where required

We are an equal opportunities employer

You will ideally have

• Time-management and planning skills 
• Focused on achieving targets 
• Self-motivated and flexible team player, able to work under pressure 
• Commercial Awareness 
• Experience within an administration environment. 
• Excellent Customer Service skills 
• Conflict resolution skills 
• Ability to make decisions independently 
• PC literate - Word, Excel and Lotus Notes 
• Ability to prioritise work effectively and meet deadlines. 
• Good verbal and written communication skills

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.