Service Advantage Technician

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Service Advantage Technician
Located:  Southampton/Portsmouth (Ricoh operate a vibrant working policy giving you flexible hybrid working options)  
Package: Competitive salary, Company vehicle, Bonus, Pension plus additional company benefits.
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

As a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh support including audio-visual, network devices, servers, routers, smart lockers.

Key Accountabilities 

• To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
• To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• To drive self-improvement and continuous professional development to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
• To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
• Management and control of stock, to improve first time fix levels to customers, and to minimize stock losses.

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.