2nd Line IT Support

2nd Line IT Support Engineer Bristol - Hybrid £30,000 - £33,000 + Additional leave + Life insurance + Private medical insurance + Sick pay This is an excellent opportunity for an experienced IT Support Engineer to join a fast-paced Managed Service Provider (MSP) environment, working on a variety of client projects and providing high-quality technical support.This company is a Microsoft Gold Partner specialising in delivering managed IT services and infrastructure solutions to a diverse client base. They pride themselves on technical excellence, client satisfaction, and offering employees clear progression opportunities within a collaborative and supportive environment.In this varied role, you will provide 1st and 2nd line support to clients both remotely and on-site, handle escalated service desk tickets, and work closely with the Network Infrastructure team. You'll be responsible for troubleshooting and configuring Windows Server, Office 365, networking, and firewalls, as well as maintaining system checks, backups, and internal documentation.The ideal candidate will have previous experience working for an MSP or ISP, possess a solid understanding of Windows Server, Active Directory, DNS, DHCP, Exchange/Exchange Online, Office 365, and networking protocols. You'll be comfortable working under pressure, have excellent communication skills, and hold a full driving licence with access to your own vehicle for site visits.This is a fantastic opportunity to develop your skills within a supportive MSP environment, with access to a wide range of technologies, professional development, and a great benefits package.The Role:

• Provide 1st/2nd line support and resolve helpdesk issues.
• Configure & troubleshoot PCs, servers, and firewalls.
• Perform system checks, backups, and maintain documentation.
• Communicate with clients and escalate when needed.

The Person:

• Previous experience in IT support (MSP/ISP) experience.
• Skilled in Windows Server, AD, Exchange, Office 365, networking.
• Proficient with Remote Desktop, Windows/Mac support, RDS Farms.
• Strong communication skills; full UK licence and own vehicle.

Reference Number: BBBH260409 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical RecruitmentThis vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment AgencyRise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.