Technical Service Desk Analyst

Technical Service Desk Analyst
Bromsgrove - (Hybrid 3 days in office)
£27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits

Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?

This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training.

You will investigate and resolve technical queries, work with external specialists when required, and ensure all support activities meet agreed service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. This is an excellent opportunity to join a supportive technical department and develop professionally through hands-on learning and formal certifications.

You will play a key role in maintaining information security, adhering to UK GDPR and internal security practices. You will also contribute to knowledge-sharing within the team to support continuous improvement.

The Role:
* Provide technical advice and support to users
* Log, manage and resolve IT issues in line with SLAs
* Investigate, diagnose and escalate technical queries when needed
* Build positive customer relationships and maintain satisfaction levels
* Maintain accurate records and ensure work is costed or billed correctly

The Person:
* Strong communication skills and ability to explain technical topics clearly
* Excellent problem-solving skills and willingness to learn
* Self-motivated, proactive and able to work independently or within a team
* Ideally holds relevant certifications or experience in ICT service delivery

Reference number:BBBH(phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.