Technical Support Analyst

Technical Support Analyst
Basingstoke, Hampshire (Office Based)
£30,000 - £35,000 + Training + Excellent Benefits
12 Month Fixed Term Contract | Maternity Cover | Immediate Starts

Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions.

This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment.

The Role

• Manage customer incidents and service requests through to resolution using a ticket management system
• Troubleshoot technical issues, escalating where required, while providing excellent customer communication
• Maintain accurate documentation, update knowledge articles, and support continuous service improvements
• Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm),
• 12-month fixed-term contract

The Person

• Experience within Customer Support, Technical Support, Helpdesk, or Service Desk
• Strong communication, organisation, and problem-solving skills
• Good Microsoft 365 / IT skills and experience using ticketing or CRM systems
• Keen to learn new technologies and work within a collaborative team

Reference: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an Employment Agency for permanent roles and an Employment Business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Key Locations:
Basingstoke, Hook, Fleet, Farnborough, Aldershot, Andover, Winchester, Newbury, Reading, Camberley, Bracknell, Farnham, Alton

Keywords:
Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.