Operations Support Administrator

We are delighted to be supporting a tech finance company in Birmingham to find an experienced Operations Support Administrator for a full time position, 3-days a week in their Birmingham office, 2-days WFH. This organisation is renowned for designing, financing, and facilitating the digital transformation of large businesses and public organisations.

As the Operations Support Administrator you would be responsible for;

Contract & Proposal Administration

• To produce documentation for both standard and nonstandard contracts as requested by sales people to a high professional standard.
• Ensure adherence to procedures for acceptance of deals and ensure that associated approvals are gained
• Creation and submission of contract proposals and tracking through the in-house system
• Ensure accurate and prompt customer billing
• To ensure all signed contracts are correctly scanned into the system
• To ensure every deal has a valid contribution program logged in the correct manner
• To liaise with the Risk and Refinance department to ensure all deals are correct and complete

Customers & Suppliers

• Manage and control customer situations on behalf of relevant salesperson, keeping necessary personnel informed of situations
• To check all supplier invoices received and approved in line with the approval checklist, to ensure the data is accurate and conforms to the contract in place
• Obtain, maintain and review invoice approvals for all invoices, ensuring full approval given by the customer before payment is sanctioned to the supplier
• To manage the clearance of all invoices over 30 days
• To work closely with the accounts team to ensure all invoices are paid promptly and to enhance inter-department relations
• Maintain an up to date knowledge of all Company Products
• To work in conjunction with all departments to resolve issues and enhance relations.

Key Skills & Experience required: 

• Experience in Finance / Asset Leasing
• Someone who is honest and trustworthy
• Flexible
• Has the ability to work well alone and as member of the team
• Efficient
• Has a willingness for continual learning
• Effective communication skills
• Good time management
• Have initiative, motivation and focus
• Able to manage time and workload effectively
• Well organised and logical thinking
• Customer service or sales experience

What they can offer:

• £30,000 - £35,000 

• Office 3 days a week, 2 days WFH (Fixed Offices Day - Mon, Tues and Thurs)

• Working hours 9.00 am to 5.30 pm

• 25 days Annual leave, increasing by 1 day a year to a maximum of 30 days (pro rata)

• Free Private medical and dental insurance, and the option to add family members

• Pension Scheme

• Life assurance covering four times your Annual salary

• Maternity, paternity and adoption leave schemes