Operational Support Assistant

Operational Support Assistant – £25,000 – Torquay, Devon

Do you enjoy working with data and systems to keep things running smoothly? Are you someone who takes pride in accuracy while supporting a busy team?

Riviera Insurance Solutions is growing, and we are looking for an Operational Support Assistant to support our day-to-day systems, reporting, and IT operations.

The role

You will work closely with colleagues across the business to help maintain systems, produce reports, and support users. This is a varied role where no two days are the same, offering the chance to build your skills across data, systems, and operations.

Key Responsibilities

• Assist in producing daily, weekly, and monthly MI reports
• Support data extraction, validation, and formatting
• Maintain reporting templates and ensure accuracy
• Provide support for core business systems, including CRM and Microsoft 365
• Assist with user setup, configuration, and system access
• Help resolve system issues and escalate when needed
• Support onboarding and offboarding of staff, including devices and permissions
• Provide first-line support for basic IT and system queries
• Assist with managing IT assets and equipment
• Support mobile and telephony setup, including user extensions
• Help resolve user issues with phones and mobile devices

About our company

Riviera Insurance Group is a specialist provider of business, taxi, and personal insurance across the UK. Based in Torquay, we have grown from a small start-up into a team of over 80 colleagues across four broker brands.

We now support more than 35,000 policyholders each year and manage over £30 million in premiums. Our approach is built on strong customer service, clear processes, and doing things the right way.

The Benefits

• Competitive salary
• Opportunities for learning and development
• Supportive and collaborative working environment
• Exposure to a wide range of systems and business functions

The person

• You will be organised, reliable, and comfortable working with detail. You enjoy solving problems and working with others.
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Confident using Microsoft 365, especially Excel and SharePoint
• Clear communication skills
• Willingness to learn and take on new tasks
• A positive and proactive approach
• Ability to manage multiple priorities
• Desirable experience includes working with data, reporting tools such as Power BI, or basic IT support.

What’s next

Apply now to take the next step in your career with Riviera Insurance Solutions.