2nd Line Support Engineer

Robert Half are supporting a London based financial services organisation with their search for a 2nd Line Support Engineer to join the team on a permanent basis. This role is ideal for someone with strong end user computing experience, excellent troubleshooting skills, and a solid understanding of modern endpoint security and device management.

Role

The 2nd Line Support Engineer will be responsible for the support, stability, and security of end user devices across Windows, iOS, and Android. You will manage incoming support requests via email, phone, and internal ticketing systems, ensuring timely escalation and resolution.

Key duties include:

• Providing 1st and 2nd line support across laptops, mobile devices, and M365 services.
• Working closely with site-based IT contacts, offering guidance, training, and ensuring consistent support standards.
• Creating and maintaining support documentation to enhance the user experience.
• Developing your technical skill set with clear progression opportunities into more advanced engineering responsibilities.
• Supporting occasional out of hours work when required.
• Assisting the wider Technology and Information teams with operational and project based tasks.
• Carrying out additional duties as directed by the IT leadership team.

Profile

The successful candidate will have a proven background supporting complex environments, managing endpoint and identity issues. You will be confident supporting users at all levels, including senior stakeholders, and capable of taking ownership of incidents through to resolution.

You should have strong experience with:

• Microsoft Intune (Endpoint Manager)
• Windows 11
• Microsoft Defender for Endpoint
• Entra ID (Azure AD), Conditional Access & MFA
• PowerShell scripting
• Device compliance, security baselines, and vulnerability remediation
• Networking fundamentals (DNS, DHCP, VPN, proxies)

Experience with the following is advantageous:

• Meraki networking
• Egnyte governance and collaboration tools
• Azure infrastructure (VMs, storage, networking)

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.