2nd Line Support Engineer

Location: Central London / Client Sites Working Pattern: 4 days office / 1 day WFH

This isn't your standard service desk job.

You'll be working at the heart of the financial sector, supporting traders, investors and senior stakeholders in fast-paced, high-stakes environments where technology genuinely matters. The expectation is high, but so is the opportunity.

The goal isn't just to hire engineers, it's to develop them into the next generation of Cloud Infrastructure Engineers, Team Leaders and Technical Specialists.

If you're already strong in a 2nd line role and want to step into something more demanding, more rewarding and with a clear growth path, this is that move.

• Acting as a key escalation point for 1st line engineers, owning complex issues end-to-end
• Delivering high-quality 2nd line support across desktop, server and cloud environments
• Supporting business-critical systems in real time, where downtime isn't an option
• Building strong relationships with end users, from junior staff through to C-suite
• Managing incidents, prioritising effectively and communicating clearly throughout
• Working closely with internal teams and third-party vendors to resolve issues fast
• Contributing to continuous improvement across processes, tooling and service delivery
• Taking part in an on-call rota and occasional out-of-hours work (paid overtime)

You're not just technically capable, you care about the service behind it.

• 2+ years' experience in a 2nd line (or strong 1st/2nd line hybrid) role
• Confident communicator, able to work directly with senior stakeholders
• Naturally curious, always looking to understand the "why", not just the fix
• Calm under pressure, organised and methodical in your approach
• Someone who takes pride in delivering a genuinely high standard of work
• A team player who's happy to support and mentor more junior engineers

• Microsoft stack: Windows 10/11, Windows Server, Microsoft 365, Azure AD
• Exchange Online, SharePoint, Teams
• Azure Virtual Desktop (AVD), Intune, Autopilot
• Networking (Cisco), VOIP (Teams)
• PowerShell scripting
• SQL Server, FSLogix, Azure Storage
• Cyber security and conditional access

• Exposure to enterprise-level environments in the financial sector
• Clear progression into 3rd line, cloud and leadership roles
• A culture that genuinely invests in your development
• A high-performing team that values quality over shortcuts
• The chance to work on complex, meaningful technical challenges daily

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: