2nd Line Support Engineer

Robert Half Technology are assisting a market leading consultancy based in central London to recruit a 2nd Line Support Engineer

Role

• The 2nd Line Support Engineer will be front line call resolution for all IT related issues to the internal business
• Responsible for desktop, laptop and application standardisation, provision, and support.
• Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc...)
• Active Directory user account management, access and network administration based on company standards and policies
• Ensure all support calls within the call logging system follow defined processes and procedures
• Deliver outstanding customer service, perception and satisfaction to all IT users and customers
• Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.

Profile

• The 2nd Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.
• Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange
• Ability to provide "hands on" 1, and 2 level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely
• Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools
• Working knowledge of Backup Software and common backup and restoration tasks
• Printer administration and management, including changing consumables and managing stock supplies;
• Great MS Office 365 skills and support of the Office suite of applications

Company

• Market leading consultancy with offices in London
• On-site required - London based

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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