Amazon CX Engineer

Robert Half Technology are assisting a market leading consultancy to recruit several Amazon CX Engineer on a contract basis - fully remote - UK based

The Amazon CX Senior Engineer leads the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. This position requires deep technical expertise to guide customers through sophisticated contact centre transformations.

Role

• The Amazon CX Engineer will lead technical design and architecture for complex Amazon Connect implementations
• Develop sophisticated contact flow solutions for advanced customer requirements including 3rd party integrations and SSO
• Design and implement advanced Amazon integration
• Create optimised forecasting, capacity planning and scheduling solutions
• Lead conversational design strategy and implementation
• Experience with Amazon Connect Customer Profiles, Cases and Step by Step Guides
• Guide customers through migration strategies from legacy contact centre platforms
• Lead client facing technical workshops and advanced training sessions for client's IT stakeholders (including solutions architects, network engineers, IT support etc)
• Collaborate with practice team members, supporting with technical queries for presales or in-flight projects as needed
• Provide technical artefacts such as architecture designs
• Serve as escalation point for complex technical challenges

Profile

• The Amazon CX Engineer will have experience building in Amazon Connect console
• Strong Python or JavaScript programming skills
• Advanced experience with infrastructure as code using CDK or Terraform
• Integration patterns with external systems
• CI/CD pipeline implementation for contact centre solutions
• Performance optimisation and scaling strategies
• Security architecture for contact centre solutions
• Custom development to extend Amazon Connect functionality

Company

• Fully remote - UK based

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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