Applications Support Engineer (Dynamics 365 / CRM)

London | Hybrid (2 days office per week)

This is a chance to take ownership of a business-critical Dynamics 365 CRM platform and transform how it is used across Supported Living operations.

You won't just be supporting a system - you'll be fixing it, improving it, and shaping how the business runs on it.

From day one, you'll step into a role where CRM performance, data quality, and user adoption need real attention, giving you immediate scope to make a visible impact.

• Full ownership of the CRM
• Opportunity to stabilise and redesign a struggling system
• Direct influence on how operational teams work day-to-day
• High visibility across both technical and business stakeholders
• Move from issue resolution into long-term CRM improvement strategy

• Own and improve the Dynamics 365 CRM environment
• Fix inefficient workflows and improve system design
• Improve data quality and establish governance standards
• Drive automation using Power Platform tools
• Support integrations and resolve technical issues
• Work closely with operational teams to improve adoption
• Build documentation, structure, and best practice

• Strong Dynamics experience
• CRM configuration and customisation skills
• Power Platform exposure (Power Automate / Power Apps / Power BI beneficial)
• Experience improving data quality and workflows
• Strong stakeholder engagement and communication skills
• Ability to work effectively with non-technical users

Within months, you will have:

• A cleaner, more reliable CRM system
• Improved data quality and reporting confidence
• Higher adoption
• More efficient workflows and reduced manual processes
• A clear roadmap for ongoing CRM improvement

This is a hands-on CRM ownership role with real transformation responsibility. If you want a position where you can step in, take control, and visibly improve a core business system, this is exactly that opportunity.

Hybrid working: Central London 2 days per week in the office.

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