Business Central IT Support Analyst

Robert Half Technology are assisting a market leading utilities organisation to recruit a Business Central IT Support Analyst on a contract basis - start ASAP.

As a Microsoft Dynamics 365 Business Central Support Analyst, you'll provide functional and technical support to end-users across the business. You'll be the go-to expert for troubleshooting, training, and optimisation of Business Central, ensuring continuity of business operations, efficient working, accurate reporting and helping to drive system improvements.

Role

• The Business Central IT Support Analyst will provide day-to-day application support for Dynamics 365 Business Central
• Investigate and resolve user issues and system errors efficiently
• Manage BC Support inbox and 'tickets' raised ensuring timely resolution
• Liaise with internal teams and third-party vendors for escalations and enhancements
• Keep abreast of Business Central developments, new capabilities and features to ensure best practice solutions are in place
• Document support resolutions, processes, and procedures

Profile

• The Business Central IT Support Analyst will have in-depth knowledge of Microsoft Dynamics 365 Business Central (especially Finance, Sales, Purchasing, and Fixed Asset modules)
• Understanding of permissions, role management, and security setup within Business Central - Understanding of business processes and how they map into Business Central workflows
• Excellent communication and stakeholder management skills
• Able to interpret technical issues into user friendly language
• At least a year of providing user support and resolving day-to-day operational issues
• Previously provided support to finance teams - Building JET report

Company

• Market leading utilities organisation with offices in London
• fully remote

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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