Customer Accountant

Customer Accountant

Edinburgh (Hybrid)

We are currently partnering with a growing and well-established business in Edinburgh that’s looking to appoint a Customer Accountant to join their team.

This is an excellent opportunity for someone with a background in accounting or bookkeeping who enjoys working closely with people and is looking to step into a more client-facing, varied role.

The Role

You’ll be joining a collaborative and supportive team, using your finance knowledge to deliver a high level of service to customers while helping them navigate accounting processes and systems.

This role offers a strong mix of finance, problem-solving and customer interaction, making it ideal for someone who enjoys working beyond purely transactional tasks.

Key responsibilities:

• Acting as the first point of contact for customer queries via phone, email and live chat
• Supporting users with queries relating to accounting processes, transactions and system usage
• Delivering training and guidance to both new and existing customers
• Proactively reaching out to customers to provide support and improve overall experience
• Troubleshooting issues and providing clear, practical solutions
• Assisting internal teams with testing new features and system updates
• Building strong relationships with customers and acting as a trusted point of contact

About You

To be successful in this role, you’ll be someone who combines strong finance knowledge with excellent communication skills.

Key requirements:

• 2–3+ years’ experience in an accounting, bookkeeping or transactional finance role
• Exposure to areas such as VAT, payroll processes and general ledger activity
• A solid understanding of core accounting principles and financial processes
• Strong IT skills, with experience using accounting software (e.g. Sage, Xero or similar)
• Confident communicator, able to explain financial concepts clearly to non-finance individuals
• A proactive, solutions-focused mindset with strong attention to detail

Why apply?

• Opportunity to move into a more client-facing and varied finance role
• Join a supportive and collaborative team environment
• Strong focus on training, development and progression
• Hybrid working model with a good work-life balance
• Competitive salary and benefits package