D365 Platform Specialist

Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.

As part of an ambitious D365 Programme, we're looking for a D365 Platform Specialist to take ownership of our Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) environment.

The role

You'll start by getting hands-on through the design, build, configuration and delivery phases of the programme, right up to go-live. From there, you'll carry the platform through hyper-care and into business-as-usual, taking day-to-day responsibility for operations, release planning, regression testing and ongoing support.

This is a great opportunity for an experienced ERP professional to own a platform end-to-end from implementation through to steady-state operation, within a healthcare organisation where the work genuinely matters.

Key responsibilities

• Platform Ownership - Take full administrative ownership of the D365 F&SCM platform, managing environments, configuration, security roles and user access, and acting as an escalation point for the ServiceDesk team.
• Implementation & Transition to Service - Work closely with the Project Delivery Team and Microsoft Solution Partner through workshops, configuration reviews and deployment planning, ensuring a smooth handover from project into BAU support.
• Licensing & Budget Management - Manage licence allocation and optimisation in line with the employee lifecycle, run regular licence reviews, and support budgeting and forecasting for platform costs.
• Change & Release Management - Coordinate change activities in line with ITIL principles, participate in CAB, and lead regression testing, UAT coordination and release readiness reviews.
• Business Process Optimisation - Partner with Finance, Procurement, Supply Chain and Operational teams to improve processes, promoting standard D365 functionality over unnecessary customisation.
• Security & Compliance - Maintain role-based access controls and audit compliance, supporting GDPR, Cyber Essentials Plus and data integrity standards (ALCOA+) in a regulated environment.
• Data & Systems Analysis - Support data migration, cleansing and validation, and identify opportunities to improve data quality and governance.
• Vendor & Partner Management - Act as the key liaison between business stakeholders, internal IT and the Microsoft Solution Partner.
• Documentation & Knowledge Transfer - Own platform documentation and deliver knowledge transfer to the wider business.

What We're Looking For

• At least 5 years' experience supporting enterprise business applications or ERP platforms.
• Strong working knowledge of Microsoft Dynamics 365 F&SCM
• Experience across the full ERP lifecycle - implementation, configuration and transition-to-service.
• Solid understanding of business processes across Finance, Procurement, Inventory, Warehousing and Supply Chain.
• Experience managing enterprise licensing and user access controls.
• A track record coordinating change management, release management and regression testing.
• Strong analytical, problem-solving and stakeholder management skills, with the ability to translate between business and technical language.
• Experience supporting business-critical platforms within a structured governance environment.
• Desirable: knowledge of Microsoft Power Platform, Azure integration technologies and reporting tools.
• Desirable: familiarity with healthcare, pharmaceutical or other regulated industries, and compliance frameworks such as GDPR, Cyber Essentials Plus, GxP and ALCOA+ principles.

On offer

• Salary up to £105,000 DOE
• Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service)
• Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%
• Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing support
• Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support)
• Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll)
• Life Assurance - 10 x your annual salary (max of £300,000)

Please note any direct and third party-applications shall be sent through to Roxy Law

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