Desktop Support Engineer
Robert Half has partnered with a growing, high-performing technology organisation looking to add an additional Desktop Support Engineer to the team in London.
They are looking for the Desktop Support Engineer to deliver critical IT support within a fast-paced, client-focused environment. This is an on-site role in Central London, with occasional travel to other locations.
The Role You'll provide hands-on support, act as a technical escalation point, and ensure a high-quality, responsive service across a busy service desk.
Key Responsibilities
- Deliver 1st/2nd line desktop support and resolve incidents quickly
- Act as an escalation point for complex technical issues
- Manage tickets effectively, ensuring regular updates and timely resolution
- Support user onboarding/offboarding and maintain service standards
- Respond to monitoring alerts, incidents, and security issues
- Maintain documentation and improve processes
- Support patching, licensing, and vulnerability management
- Work closely with stakeholders and conduct service reviews
Requirements
- Proven Desktop Support / IT Support experience
- Strong Microsoft stack (AD, Azure AD, Windows, M365)
- Experience with ITSM tools (ConnectWise desirable)
- Basic networking knowledge (LAN, firewalls, troubleshooting)
- Strong communication and customer service skills
- Highly organised with a proactive, problem-solving mindset
Package
- £40,000-£45,000 salary
- 33 days holiday + flexible options
- Ongoing training and certifications
- Device allowance scheme
- Regular company events
Ideal for someone looking to step into a hands-on role with real impact in a critical support environment.
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