Director of Customer Success & Business Development

Director of Business Development & Customer Success

Location: London (3 days/week in-office)

Model: Hybrid platform/SaaS environment

Robert Half are working with a fast-growing global technology platform to find a Director of Business Development & Customer Success to own the full commercial lifecycle across the UK & Europe. This is a senior, hands-on leadership role responsible for growth, customer satisfaction, and unifying commercial and service delivery teams.

The Role

You will shape and execute the go-to-market strategy, drive new customer acquisition, and build a world-class customer success function. You’ll lead business development, onboarding, account management, and retention, ensuring customers see measurable value and long-term partnership. Working closely with the MD and wider leadership group, you’ll influence strategy, contribute to multi-market growth plans, and represent the customer voice across product and operations.

Key Responsibilities

• Lead BD and CS teams, including managers across new markets, enterprise, agency, and talent.

• Own acquisition → onboarding → renewal → expansion.

• Build and manage a robust pipeline of strategic opportunities.

• Strengthen customer health, reduce churn, and drive product adoption.

• Implement scalable processes, data-driven reporting, and cross-functional alignment.

• Partner with marketing, product, and operations on GTM and customer strategy.

• Act as a senior leader in the UK & Europe business.

Your Background

• Senior leadership experience across both Business Development and Customer Success.

• Strong commercial judgement with the ability to balance strategy and execution.

• Experience in SaaS, marketplace, platform, or B2B2C environments.

• Proven ability to manage managers and build high-performing teams.

• Hands-on operator who is comfortable in a fast-moving, scaling environment.

• Confident communicator, collaborative, and customer-centric.