First Line Support Engineer

Looking to kick-start your IT career in a fast-paced, high-performance environment?

We're partnering with a leading technology services provider that supports some of the most demanding and prestigious organisations within the financial sector. Their reputation has been built on delivering exceptional service, technical excellence and building long-term trusted partnerships with clients.

As a 1st Line Systems Engineer, you'll be the first point of contact for users ranging from front-office traders and investment professionals through to senior executives. This is far more than a traditional service desk role. You'll gain exposure to enterprise infrastructure, work alongside experienced engineers and be given a clear pathway into 2nd Line, Infrastructure, Projects, Service Delivery and Technical Consultancy positions.

If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer service, this could be the ideal next step in your career.

• Providing 1st line technical support for a wide range of users and technologies
• Troubleshooting and resolving incidents while delivering an exceptional customer experience
• Supporting desktop, server and business-critical systems remotely
• Managing incidents through to resolution and coordinating with third-party suppliers where required
• Performing operational checks and maintaining system health
• Building strong relationships with clients and acting as a trusted technology partner
• Participating in an on-call rota and occasional out-of-hours work (paid at enhanced rates)

• Strong customer service and communication skills
• A genuine passion for technology and continuous learning
• Excellent problem-solving abilities and attention to detail
• Professional, confident and personable approach when dealing with end users
• A desire to build a long-term career within IT infrastructure and support

Experience with some of the following would be beneficial:

• Windows Desktop & Server environments
• Active Directory
• Microsoft Exchange
• Citrix
• Office 365
• Basic Networking / Cisco
• IT Security principles
• ITIL practices

Additional exposure to VMware, PowerShell, SQL, VoIP, storage technologies or backup solutions would be advantageous.

• Structured career development with clear progression routes
• Exposure to enterprise-level technologies and financial services environments
• Ongoing training and support from experienced engineers
• Opportunity to work alongside traders, investors and senior stakeholders from day one
• Collaborative culture that values learning, innovation and professional growth
• Central London location with a highly respected technology services business

This is an excellent opportunity for an ambitious IT professional looking to develop their technical skills, work with cutting-edge technologies and build a successful long-term career within a growing organisation.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: