First Line Support Engineer
Robert Half has partnered with a very well established publishing company who are excited to be bringing an additional first line support engineer to the team in London.
This is a great opportunity for someone to develop well rounded foundations in IT support within a small team giving you lots of exposure and ownership.
Key Responsibilities
- Provide 1st line IT support
- Set up and maintain PCs, Macs, printers, and mobile devices
- Manage Google Workspace user accounts and permissions
- Support network connectivity and infrastructure
- Maintain the IT helpdesk and knowledge base
- Lead onboarding and offboarding activities
- Assist with IT projects and new technology rollouts
- Manage IT equipment and stock levels
- Take ownership of issues through to resolution
What We're Looking For
- 2-3 years experience in IT Support or Service Desk
- Strong Windows support experience
- Knowledge of Active Directory, TCP/IP, DNS and DHCP
- Experience with Google Workspace or Microsoft 365
- Excellent troubleshooting and communication skills
- Ability to manage multiple priorities in a fast-paced environment
This is an excellent opportunity for someone who is passionate about technology, enjoys problem-solving, and wants exposure to a broad range of IT systems and projects in an exciting environment.
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