IT Business Analyst - Retail Background

Business Analyst: Retail IT Transformation Programme

Robert Half is supporting a global consulting firm in appointing a Business Analyst to join a major IT transformation programme for a FTSE-listed retail group. The role supports business-led technology change across multiple corporate and operational functions, with a focus on modernising internal systems and driving digital ways of working. This is a great opportunity for a Business Analyst with strong experience in stakeholder-driven transformation, process mapping, and large-scale programme delivery within retail, property, or multi-site enterprise environments.

Contract Assignment Details:

• Location: London (Hybrid – 2 days onsite per week)
• Start Date: July start c.1-2 week onboarding turnaround
• Contract Length: Initial 3 months (with strong potential to extend)
• Rate: £400 p/day via Ltd company (Outside IR35 is subject to assessment)

Key Responsibilities:

• Lead business analysis activity within a key workstream of a wider IT transformation
• Conduct workshops and interviews to gather, validate, and prioritise business requirements
• Map current-state vs. future-state processes across retail and corporate teams
• Document both functional and non-functional requirements
• Liaise with stakeholders, product owners, architects, and delivery teams
• Support vendor engagement, implementation planning, and rollout activity
• Contribute to change readiness, training plans, and post-implementation support frameworks

Background:

• Proven Business Analyst experience on large-scale transformation or change programmes
• Strong business process design, documentation, and stakeholder engagement capabilities
• Experience across retail, FMCG real estate, or multi-location organisations
• Comfortable working in hybrid environments with cross-functional delivery teams
• Familiarity with tools such as Jira, Confluence, Miro, Figma, or equivalent

Please note: Financial and criminal background checks will be required as part of the onboarding process.