IT Project Coordinator
Robert Half Technology are assisting a Government Services organisation to recruit an IT Project Coordinator on a contract basis. UK remote. ASAP start, 6 months minimum (opportunity for permanent in the future).
Role
- The IT Project Coordinator will coordinate and support the delivery of IT initiatives across Search and Rescue (SAR) and Government Services operations.
- Act as a key link between IT and operational stakeholders, ensuring projects, system enhancements, and service improvements are effectively planned, communicated, and delivered.
- Coordinate with regional and global stakeholders, IT teams, and third-party providers to support delivery of IT projects, enhancements, and service improvements in line with operational priorities.
- Support project planning and execution activities, including tracking milestones, managing dependencies, and maintaining project documentation and reporting.
- Provide technical support for SAR IT systems where required, including assisting with deployment, troubleshooting, and issue resolution to maintain service continuity.
- Support Change Management activities by coordinating impact assessments, scheduling changes, tracking implementation progress, and ensuring effective stakeholder communication.
- Assist in developing project documentation, including business requirements, Statements of Work (SoWs), project plans, and service transition materials.
- Monitor and report on KPIs, project progress, and service metrics to support informed decision-making and continuous improvement.
- Coordinate onboarding and access provisioning activities, ensuring alignment with project timelines and operational readiness.
- Support delivery and coordination of training, user engagement, and service adoption activities for new systems and enhancements.
- Maintain and update documentation, knowledge base articles, and process guides to support standardised delivery and knowledge sharing.
- Collaborate in major incident and service restoration activities, ensuring communication and coordination across stakeholders during critical events.
- Support resource planning and coordination across initiatives to ensure effective utilisation and delivery capability.
Profile
- The IT Project Coordinator will have a Bachelor's degree in Computer Science, Information Technology, or a related discipline, with 3+ years' experience in a similar IT support or service delivery role.
- Demonstrable experience supporting, administering, and resolving issues within flight operations, emergency services, or other safety-critical operational environments.
- Strong working knowledge of modern IT technologies, including SaaS platforms, cloud computing, and enterprise environments; experience with Microsoft Azure and Amazon AWS preferred.
- Practical knowledge of ITIL-aligned service management practices, including Incident Management, Service Request Management, and Change Enablement; experience with ITSM tools such as ServiceNow beneficial.
- Proven ability to translate business and operational requirements into clear technical and service requirements.
- Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to work effectively and professionally with IT teams, business stakeholders, end users, management, and external parties including OEMs and third-party service providers.
- Sound understanding of cybersecurity principles and best practices, with awareness of relevant regulatory, data protection, and compliance requirements.
Company
- Government Services organisation
- UK remote working
Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: