IT Support Engineer
Robert Half are support a client to recruit for an IT Support Engineer. As part of the IT Services Team, you will provide day-to-day IT support to colleagues across Microsoft 365 and internal systems.
Key Responsibilities- Manage helpdesk tickets and resolve IT issues efficiently
- Support laptops, monitors, docks and meeting room equipment
- Provide support for corporate iPhones and personal devices
- Troubleshoot network and connectivity issues
- Manage user accounts for new starters and leavers
- Keep IT asset records up to date
- Provide basic IT inductions for new users
- Manage Teams, Exchange Online groups and distribution lists
- Assist with IT equipment rollouts and office projects
- Support users with Microsoft 365 and internal applications
- Help maintain the helpdesk, automated processes and phishing awareness systems
- Embrace new technologies, including automation and AI
You will be organised, detail-focused and customer-focused, with strong communication and problem-solving skills. You should be comfortable supporting users and keen to learn new technologies.
Experience Required- At least 3 years of hands-on IT support experience
- Active Directory administration
- Windows 11 and Microsoft 365 support
- Laptop hardware support
- Ticket-based helpdesk systems
- Video conferencing equipment
- Strong troubleshooting and customer service skills
- Azure and Azure AD
- Microsoft or CompTIA qualifications
- iPhone and iOS support
- Power Automate
- Software testing
- ITIL
The role offers a friendly, supportive working environment, good work/life balance and hybrid working
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