IT Support Engineer
Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow.
Responsibilities:
Provide hands-on 1st and 2nd line technical support across a busy manufacturing site.
Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution.
Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications.
Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware.
Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution.
Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365.
Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching.
Assist with local IT projects, hardware refreshes, and small-scale site improvements.
Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed.
Maintain strong communication with on-site users, delivering a high standard of customer service.
Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant.
Experience:
Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability.
Strong working knowledge of:
Windows 10/11
Microsoft 365 / Office 365
Active Directory (password resets, group management)
Teams
Basic networking (DNS, DHCP, connectivity)
Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous.
Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements.
Ability to multitask and manage ticket queues in a fast-paced environment.
Excellent communication skills with the ability to support non-technical users.
Strong customer-focused approach and ability to work independently on-site.
Contract
Initial 3-month contract (with potential extension)
Inside IR35 via Umbrella
4 days per week on-site in Marlow
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: