Mac IT Support Engineer

Robert Half Technology are assisting a growing SaaS organisation to recruit a Mac IT Support Engineer on a contract basis. This is an initial 12-month contract with strong potential for extension and an ASAP start.

This is a part-time opportunity working 3 days per week. The role will require 1 day per week onsite in London, with the remaining days worked remotely. This opportunity is ideally suited to candidates specifically seeking a 3-day-per-week contract engagement.

* The Mac IT Support Engineer will act as the sole IT resource, providing end-to-end support for approximately 70 users across the UK and US.* Manage the onboarding and offboarding process for employees, ensuring a seamless user experience and appropriate access controls.* Provide 1st Line and BAU IT support across a predominantly Mac environment, resolving hardware, software, and user-related issues.* Administer and support Apple devices, ensuring they are configured, maintained, and secured in line with business requirements.* Manage and support Microsoft Intune, including device provisioning, compliance policies, and endpoint management.* Work closely with stakeholders across the business, providing excellent customer service and clear communication.* Support IT operations, troubleshooting issues proactively and ensuring minimal disruption to users.* Assist with cybersecurity initiatives and support ISO compliance activities where required, helping to maintain strong security and governance standards across the business.* Maintain IT documentation, asset management records, and operational procedures.

* The Mac IT Support Engineer will have strong commercial experience supporting Mac environments within a helpdesk or IT support function.* Proven experience administering and troubleshooting macOS devices in a business environment.* Hands-on experience with Microsoft Intune is essential.* Experience managing user onboarding, offboarding, and identity/access management processes.* Strong understanding of IT support fundamentals, including hardware, software, networking, and endpoint management.* Excellent communication and stakeholder management skills, with the ability to work independently as the sole IT resource.* Self-motivated and capable of prioritising workloads effectively in a fast-paced environment.* 5-8 years of relevant IT support, helpdesk, or endpoint engineering experience.* Exposure to ISO compliance frameworks and cybersecurity best practices would be highly advantageous but is not essential.* Experience supporting security initiatives, compliance audits, endpoint security, or information security controls would be an added bonus.

* Growing SaaS business with operations across the UK and US.* London-based organisation with a hybrid working model.* Collaborative and fast-paced environment.* Part-time contract opportunity working 3 days per week.* One day per week onsite in London, with flexibility to work remotely for the remainder of the week.* Immediate requirement

The salary range/rates of pay is dependent upon your experience, qualifications or training. The successful candidate will join on an initial 12-month contract with strong potential for extension.

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