Order To Cash Process Owner

Order-to-Cash (OTC) Process Owner. Interim | Hybrid | Greater Manchester

An established national business is embarking on a significant ERP transformation programme and is seeking an experienced Order-to-Cash (OTC) Process Owner to join the project team on a contract basis.

This is a business transformation role, not a BAU operational position. You'll be responsible for ensuring the end-to-end Order-to-Cash process is designed, optimised and successfully transitioned into a new ERP platform as part of a large-scale systems implementation.

Working alongside internal stakeholders, the implementation partner and the wider project team, you'll provide expert process knowledge to support the migration to NetSuite. While the project includes a dedicated Data Lead, this role is focused on process ownership, governance and ensuring the business is ready for implementation.

• Act as the business Process Owner for the end-to-end Order-to-Cash lifecycle throughout the ERP implementation.

• Review, map and optimise current OTC processes, identifying opportunities for standardisation and improvement.

• Work closely with business users and project stakeholders to capture and validate process requirements.

• Support the migration from the existing ERP system into NetSuite, ensuring business processes are accurately reflected within the new solution.

• Collaborate with the implementation partner and internal project team throughout the design and build phases.

• Partner with the Data Lead to ensure process requirements support successful data migration and validation.

• Facilitate workshops across Finance, Operations, Customer Services, Commercial and IT teams.

• Identify process gaps, risks and dependencies, recommending practical solutions.

• Support system testing, User Acceptance Testing (UAT) and business readiness activities.

• Assist with change management, process documentation and user adoption ahead of go-live.

You'll be an experienced business process specialist with a proven background delivering ERP implementation or transformation programmes.

You'll ideally bring:

• Extensive experience owning or leading end-to-end Order-to-Cash processes.

• A strong understanding of the complete OTC lifecycle, including order management, pricing, invoicing, billing, cash allocation, collections and dispute resolution.

• Previous experience supporting ERP implementation or migration projects.

• Exposure to NetSuite implementations would be highly advantageous.

• Excellent stakeholder management and relationship-building skills.

• Experience working across multiple functions within complex transformation programmes.

• Strong process mapping, workshop facilitation and business analysis skills.

• The ability to influence, challenge and drive best practice across the organisation.

• A collaborative approach with the confidence to engage stakeholders at all levels.

• Opportunity to play a key role in a major ERP transformation programme.

• High-profile contract with significant business impact.

• Hybrid working arrangement.

• Collaborative project environment with cross-functional exposure.

• Project expected to run for a minimum term of 9 months

Immediate start. Must be Northwest based as the requirement is hybrid with a minimum of 3 days a week in office.

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