Program Manager - IT

Location: Remote (UK-based) with occasional travel to London (Euston)Directorate: Operations Industry: Financial Services Reports to: Director of Internal IT and Operational Change Start Date: November 2025

Lead the planning, coordination, and delivery of a technical infrastructure transformation programme.You will ensure the successful design, deployment, and transition of new infrastructure components - including networks, servers, cloud platforms, storage, core systems, and service providers.

Working closely with IT leadership, technical and InfoSec teams, vendors, and business stakeholders, you'll deliver a secure, scalable, and high-performing infrastructure that supports the organisation's evolving business needs.

1. Programme Leadership: Drive the end-to-end delivery of the infrastructure transformation programme, ensuring objectives, scope, timelines, and budgets are achieved.
2. Planning & Governance: Develop programme plans, dependencies, and risk registers. Establish clear governance structures and provide regular reports to senior stakeholders.
3. Technical Delivery Oversight: Work with engineers, architects, and vendors to ensure solutions meet technical standards and security requirements.
4. Stakeholder Management: Engage with IT leadership, business units, and external vendors to align technical outcomes with organisational goals.
5. Vendor & Partner Coordination: Manage third-party suppliers, ensuring contracts, SLAs, and deliverables meet agreed quality standards.
6. Risk & Issue Management: Identify, assess, and mitigate technical and delivery risks to maintain momentum and control.
7. Change & Transition Management: Oversee testing, cut over planning, and service transition to minimise business disruption.
8. Financial Management: Track programme budgets, forecasts, and resource costs to maintain effective financial control.
9. Reporting: Produce clear, executive-level dashboards and progress updates highlighting risks, milestones, and key decisions.
10. Team Leadership: Lead, motivate, and coordinate project managers, technical leads, and subject matter experts.
11. Deputy Responsibilities: Act as deputy for the Director of Internal IT and Operational Change when required.
12. Cross-Functional Collaboration: Provide subject matter expertise and support across technical programmes and initiatives.

• Degree (or equivalent) in Computer Science, Information Systems, Engineering, or a related discipline.
• Equivalent professional experience will also be considered.

• Proven experience managing large-scale infrastructure or technology transformation programmes.
• Strong understanding of modern infrastructure environments (e.g. cloud, SaaS, AI solutions).
• Experience with cloud technologies (preferably Azure) and enterprise-scale transformation.
• Knowledge of cyber security principles, including cloud security, DevSecOps, and IAM.
• Experience in data migration, integration, and testing methodologies.
• Knowledge of fraud prevention systems and technology is desirable.
• Excellent programme management skills - planning, governance, risk management, and stakeholder engagement.
• Strong interpersonal, communication, and influencing skills, with the ability to work effectively at all levels.
• High personal integrity with a respectful, transparent, and collaborative approach.
• Results-driven, proactive, and solutions-focused, able to motivate and lead diverse teams.

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