Senior IT Manager

Robert Half have partnered on an exclsuive basis with a Global Manufacturing organisation based in Newport to recruit a Senior IT Manager on a permanent basis.

Role Summary

A global manufacturing organisation is seeking a Senior IT Manager to lead IT service delivery across a critical production site and associated remote locations. This role is accountable for ensuring the stability, security, and continuous improvement of IT systems supporting a 24/7 manufacturing environment.

The position combines leadership of the IT Operations function with hands-on technical oversight and project delivery, working closely with both local stakeholders and global IT functions to drive operational excellence and technology innovation.

Key Responsibilities

• Take full ownership of IT service delivery across a manufacturing site and associated remote offices
• Lead, develop, and mentor a local IT team, ensuring high performance and continuous capability development
• Partner with manufacturing, engineering, and business stakeholders to deliver IT solutions that enhance production efficiency and reliability
• Align local IT operations with global IT strategy, standards, and initiatives
• Set priorities, allocate resources, and lead the delivery of IT projects and continuous improvement initiatives
• Oversee and maintain core IT infrastructure, including:
• Virtualisation platforms (eg VMware)
• Windows Server environments
• Network infrastructure (LAN/WAN)
• Ensure robust IT security, risk management, and compliance across all systems
• Support and optimise IT systems critical to manufacturing operations, ensuring minimal downtime
• Manage IT budgets, resource planning, and vendor relationships where applicable
• Provide reporting and governance into regional and global IT leadership

Skills & Experience Required

• Degree in Computer Science, Information Technology, or a related discipline
• Minimum 10 years' experience in IT, including significant leadership experience (4+ years managing teams)
• Demonstrable experience within a manufacturing or industrial environment (essential)
• Strong understanding of IT requirements in 24/7, production-critical environments
• Technical expertise in:
• Microsoft Active Directory and cloud services
• Data centre infrastructure and operations
• Network infrastructure and services
• Experience with manufacturing systems (eg MES, SCADA, or plant systems) is highly desirable
• Strong analytical and problem-solving capabilities
• Proven ability to manage multiple priorities in a fast-paced operational environment
• Excellent stakeholder engagement and communication skills

Key Attributes

• Strategic thinker with a hands-on approach to technical leadership
• Strong leadership and team development capabilities
• Proactive, resilient, and results-driven
• Deep appreciation of uptime, reliability, and operational continuity in manufacturing
• Experience working within a global, matrixed organisation

Salary/logistics

• £70,000-£75,000 + additional benefits
• The role is 5 days a week on site in Newport as standard so please only apply if you are comfortable with the travel commitments.

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