Senior Mac Engineer

Robert Half Technology are assisting a leading financial services organisation to recruit a Senior Mac Engineer on a contract basis. Hybrid working - London based.

Role

• The Senior Mac Engineer will be responsible for the day-to-day management, security and optimisation of the organisation's Apple endpoint environment.

• Take ownership of the Mac estate, ensuring devices are correctly configured, patched, compliant and ready for users across the business.

• Manage Microsoft Intune as the primary endpoint management platform, including enrolment, configuration, application deployment, compliance and policy management.

• Work across Apple Business Manager to support automated device deployment and streamlined provisioning of new hardware.

• Oversee Mac hardware throughout its lifecycle, including deployment, maintenance, replacement, recovery and secure decommissioning.

• Manage endpoint access and security in conjunction with Microsoft Entra ID and Microsoft 365, supporting authentication, SSO, MFA and appropriate access controls.

• Develop and maintain Conditional Access and device compliance controls, ensuring corporate resources are appropriately protected.

• Act as a key technical point of contact for Mac-related incidents and requests, investigating issues and providing effective resolutions.

• Work closely with the wider IT function to deliver a smooth employee technology experience, particularly around new starter setup, leavers and hardware changes.

• Support the IT service desk by analysing recurring incidents, identifying root causes and introducing improvements to reduce repeat tickets.

• Maintain accurate technical records covering devices, applications, configurations and software assets.

• Produce and maintain high-quality technical documentation, support procedures and operational runbooks.

• Contribute to the organisation's wider security and compliance programme, including the maintenance of IT controls and supporting ISO 27001 evidence requirements.

• Identify opportunities to use automation and AI to streamline endpoint administration, reporting, provisioning and routine support activity.

• Work autonomously within an established environment, identifying areas for improvement while maintaining stability across the existing technology estate.

Profile

• The successful candidate will have substantial hands-on experience supporting and administering macOS in a business environment.

• Strong practical knowledge of Microsoft Intune, particularly around Mac enrolment, configuration profiles, application management, patching and compliance.

• Experience with Apple Business Manager and Automated Device Enrolment / zero-touch provisioning.

• Strong understanding of the wider Apple endpoint lifecycle, including deployment, troubleshooting, security and device retirement.

• Good knowledge of Microsoft Entra ID and Microsoft 365, including authentication, identity, licensing and access management.

• Experience working with Conditional Access, MFA, SSO and endpoint compliance policies.

• A strong understanding of endpoint security and identity/access management within a corporate environment.

• Proven ability to diagnose and resolve complex Mac and endpoint issues in a structured and methodical manner.

• Experience working with an ITSM platform such as Zendesk, ServiceNow or a similar ticketing environment.

• Strong understanding of IT operational processes, including onboarding, offboarding, asset management and service management.

• Experience operating within a security-conscious or regulated organisation would be highly beneficial.

• Exposure to ISO 27001, IT security controls, audits or customer security assessments would be advantageous.

• Strong written and verbal communication skills, with the ability to support senior stakeholders as well as non-technical users.

• Highly organised, proactive and comfortable working independently within a growing technology organisation.

• A genuine interest in automation, scripting and AI-enabled IT operations would be advantageous.

• Previous contract, interim or scale-up experience would be beneficial.

Company

• Leading financial services organisation with a technology-focused environment.

• London-based organisation with an established and growing workforce.

• Hybrid working, combining London office and remote working.

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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