Technical Services Specialist

Robert Half are partnering with a long-standing client in Central Bristol to recruit for a Technical services specialist

Are you looking for a long-term career and an organisation that practices the 'family' feel rather than it being just a tagline? This might be the role for you

The role is responsible for improving platform performance, implementing best practice, leading technical initiatives and ensuring business-critical systems remain available and secure

Systems and Infrastructure

• Administer and support Microsoft 365 technologies, including Entra ID, Intune, Exchange Online, Teams, SharePoint, Defender, Power Platform and Azure
• Manage Windows Server, Active Directory, end-user devices, operating system standards and software deployment
• Maintain identity management solutions including SSO, MFA and automated user provisioning
• Support backup, disaster recovery, DNS, SSL certificates and website administration

Governance and security

• Implement and maintain security policies, governance and best practices
• Manage vulnerability remediation, patching and security monitoring
• Develop technical documentation, playbooks, test plans and operational procedures
• Ensure compliance with security baselines and operational standards

Service Operations

• Act as technical lead for incidents, problems, changes and major outages
• Proactively monitor platforms, investigate alerts and implement service improvements
• Provide technical escalation support across Digital Services
• Support project delivery, service transitions and continual improvement through automation where possible

Stakeholder & Vendor Management

• Work closely with third-party suppliers and internal stakeholders to deliver and support technical solutions
• Coordinate escalated support issues, manage vendor relationships and ensure service levels are achieved
• Act as the technical lead when working with external partners on projects and operational activities

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: