Customer Experience Manager

Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. As we continue to expand, we're looking for a Client Experience Manager to help our diverse client base get maximum value from our data platform.

Day-to-day, your responsibilities will include:

• Delivering engaging training sessions to help clients navigate and maximize our platform's potential.
• Building strong relationships with clients across various sectors, from banking to government.
• Managing multiple client accounts and ensuring consistently high satisfaction levels.
• Identifying opportunities for account growth and platform enhancement.
• Supporting client retention through proactive engagement and problem-solving.

We're looking for a university graduate with:

• People skills: Outstanding communication abilities and natural emotional intelligence.
• Organization: Strong ability to manage multiple priorities and client relationships.
• Proactive mindset: Self-motivated approach to work and client success.
• German fluency: Ability to support our growing German market.
• Service experience: Background in customer service, hospitality, or teaching.

We're offering a competitive package (£26k + £1k bonus) with benefits including:

• A stake in the company: Substantial options scheme.
• Professional development: Ongoing training and development.
• The latest tech: MacBook and required equipment.
• Health and wellness: Counselling and wellbeing benefits.
• Travel support: Season ticket loans and cycle scheme.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

About the job

Contract Type: Permanent.

Focus: Account Management.

Industry: Admin and Secretarial.

Workplace Type: Hybrid.

Experience Level: Associate.

Location: London.

We are an equal opportunities employer and welcome applications from all candidates.