Application Support Associate Loans

This is an exceptional opportunity for you to join a highly respected financial institution in Dublin as an Application Support Analyst focused on loan servicing technology. The organisation is renowned for its commitment to fostering a diverse, inclusive, and supportive workplace where every team member's unique perspective is valued.

Sumitomo Mitsui Finance Dublin Limited (SMFD) is a wholly owned subsidiary of SMBC and is growing rapidly as a Centre of Excellence for the bank's universal banking business across EMEA. It provides a range of technology and operational support services, aligned to SMBC's growth, innovation, and transformation strategies.

APPLICATION SUPPORT ASSOCIATE - LOANS

Salary: Competitive and based on experienceLocation: Dublin

What you'll do:

As an Application Support Analyst, you will be at the heart of supporting critical financial systems that underpin the organisation's lending operations. Your day-to-day activities will involve providing responsive assistance to users of the Loan IQ platform, ensuring their queries are resolved efficiently while maintaining high standards of documentation. You will monitor system performance closely, participate in rigorous testing cycles for new releases, and collaborate with both internal stakeholders and external partners. Success in this role requires a proactive approach to problem-solving, excellent communication skills when engaging with colleagues at all levels, and a genuine interest in loan servicing technology. By helping maintain robust system configurations and contributing to continuous improvement efforts, you will play an essential part in delivering reliable solutions that drive business outcomes.

What you bring:

Your proven track record supporting financial applications positions you perfectly for success as an Application Support Analyst - Loans. You bring not only technical expertise but also outstanding interpersonal abilities that foster effective collaboration across diverse teams. Your attention to detail ensures that incidents are documented thoroughly while your proactive mindset helps anticipate potential challenges before they arise. Experience participating in testing cycles demonstrates your commitment to quality assurance while your understanding of user access management supports secure operations. Above all, your enthusiasm for learning new technologies combined with a dedication to inclusivity makes you an invaluable addition who can thrive within this supportive environment.

* Demonstrated experience supporting financial systems or applications within banking or corporate finance environments is highly desirable for this role.* A strong interest in loan servicing technology combined with foundational knowledge of platforms such as Loan IQ will help you excel.* Excellent interpersonal skills are essential for collaborating effectively with colleagues across IT and non-IT functions as well as external vendors.* Proven ability to document incidents accurately using tools like JIRA or SNOW ensures transparency and knowledge sharing within the team.* Attention to detail when monitoring system health metrics allows you to identify issues early and contribute proactively to solutions.* Experience participating in software testing activities including upgrades, patches or feature rollouts is beneficial for ensuring seamless transitions.* Ability to manage user access controls responsibly while maintaining compliance with organisational policies is important for safeguarding data integrity.* Strong written communication skills enable you to contribute meaningfully to process documentation and knowledge bases.* A commitment to embracing diversity and inclusion aligns well with the organisation's values and enhances team collaboration.

All third-party applications will be managed by Robert Walters.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates