Design Systems Lead

Design Systems Lead - JP Morgan - London - 12 months - Onsite - PAYE

We are seeking an experienced Design Systems Lead to join Chase UK, JP Morgan's International Consumer Bank, within their Design and Customer Experience Team on an initial 12 month contract in London.

This is a hands-on design systems leadership role, combining high levels of design craft with systems thinking, problem-solving and stakeholder influence. You will help shape, evolve and champion the design system that supports Chase UK's digital banking experiences across customer touchpoints.

The Role:
You will play a key role in driving design system excellence, ensuring that the experience across Chase's digital products is consistent, accessible, scalable and of a high design standard.

Working alongside Product Designers, Researchers, Technologists and business stakeholders, you will translate customer and business needs into effective design system solutions and help teams adopt and get the most value from them.

You will:

• Drive the evolution and quality of the design system, balancing design craft, customer needs and business objectives.
• Design and develop scalable solutions that can be applied across multiple digital products and customer touchpoints.
• Work closely with Product Design, Research, Technology and business teams to resolve complex design and experience challenges.
• Translate broader business and customer objectives into design system outcomes, priorities and deliverables.
• Champion design system adoption across the wider organisation and build support with senior stakeholders and leadership.
• Identify opportunities to improve, evolve and innovate the design system based on insight, data, emerging technology and industry best practice.
• Help establish and maintain consistency across native iOS and Android experiences and other digital touchpoints.
• Ensure accessibility and inclusive design principles are incorporated into the system, including practical application of WCAG 2.2 standards.
• Create high-quality designs and prototypes using modern design tools, including Figma.
• Support usability testing, iterative design and early-stage research where appropriate.
• Communicate complex design system concepts clearly to a diverse range of stakeholders and disciplines.
• Foster strong collaboration between designers and other disciplines, helping teams deliver high-quality customer experiences.

About You:
We're looking for an experienced Design Systems practitioner who combines hands-on design craft with strong systems thinking and the ability to influence across an organisation.

You will ideally have:

• Proven experience working in hands-on Design Systems and product/service design roles.
• A strong portfolio demonstrating high levels of design craft, problem-solving and systems thinking.
• Experience showing how individual customer experiences have been translated into scalable design systems and reusable patterns.
• Strong experience designing systems across digital touchpoints, including native iOS and Android platforms.
• Expert knowledge of modern Design Systems, Figma, prototyping and digital design tools.
• Experience working within agile, cross-functional product teams or squad environments.
• The ability to synthesise complex and competing customer, business and technical requirements into effective design solutions.
• Experience advocating for Design System adoption and successfully connecting with multiple product and design teams.
• Strong stakeholder management and communication skills, with the confidence to influence senior stakeholders and leadership.
• Practical knowledge of accessibility standards and practices, particularly WCAG 2.2.
• Experience using insights, data, usability testing and research to inform and evolve design solutions.
• A solution-oriented mindset and a passion for improving how teams design and deliver digital products.
• An interest in emerging design technologies, tools, practices and industry trends.

What Will Make You Stand Out:

• Experience within Financial Services or Fintech, particularly working on complex customer-facing digital products or banking applications, would be highly advantageous.
• We are particularly interested in candidates who can demonstrate that they have not simply used an existing Design System, but have actively built, evolved, governed, advocated for and driven adoption of Design Systems across teams.
• You should be comfortable moving between hands-on design work and strategic systems thinking, understanding both the detail of individual components and the wider experience they enable.

What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.