German Speaking Key Account Manager
A fast-growing, AI-powered customer communications platform is seeking a German speaking Key Account Manager to join its expanding enterprise team. The company provides a unified solution combining voice, messaging, and AI to help businesses improve customer experience, increase efficiency, and scale operations.
Headquartered in Europe with a global presence, the organisation is product-led, high-growth, and focused on innovation in AI-driven communication tools.
The Role:
This position is responsible for managing and growing a portfolio of large, strategic enterprise customers. The role focuses on driving long-term partnerships, ensuring customer success, and identifying opportunities for expansion.
Key Responsibilities:
- Own and develop relationships with key enterprise accounts, including senior stakeholders
- Create and execute strategic account plans to support retention and growth
- Act as a trusted advisor on communication strategies and AI-driven solutions
- Identify opportunities for operational improvement, new use cases, and revenue growth
- Manage renewals, upselling, and expansion opportunities, with responsibility for revenue retention
- Lead business reviews and executive-level engagements, demonstrating value and ROI
- Collaborate cross-functionally with internal teams to deliver successful customer outcomes
- Provide customer feedback to inform product development and strategy
Requirements:
- Experience managing enterprise accounts in a B2B SaaS environment
- Strong commercial track record in renewals and account growth
- Interest in AI technologies and their application in business operations
- Ability to build relationships with senior stakeholders and executives
- Experience leading strategic, consultative customer conversations
- Data-driven approach to account management and forecasting
- Strong communication and cross-functional collaboration skills
- Comfortable working in a fast-paced, high-growth environment
- Willingness to travel for customer meetings
What's on Offer:
- Opportunity to join a high-growth, innovative tech company
- Collaborative and fast-paced working environment
- Strong focus on learning, ownership, and impact
- Competitive salary and benefits package
- Inclusive and diverse workplace culture
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates