Lead ServiceNow Developer

Overview

Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily.

We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers.

This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines.

Key Responsibilities

• Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules.
• Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies.
• Ensure all development aligns with engineering standards and platform governance.
• Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems.
• Champion documentation and knowledge sharing within and across teams.

People & Delivery

• Line manage and coach junior and mid-level developers, supporting their professional development.
• Guide the team in backlog refinement, story estimation, and sprint planning.
• Contribute to product and platform decision-making, balancing user needs with sustainability.
• Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting.

Essential Skills & Experience

• Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules.
• Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools.
• Experience delivering and maintaining integrations using REST and SOAP APIs.
• Sound knowledge of ITIL processes and ServiceNow SDLC.
• Demonstrated ability to lead teams and mentor others in technical practices.
• Experience of working in large-scale, multi-team environments with Legacy integration.

Desirable

• Knowledge of Agile delivery methodologies (Scrum/Kanban).
• Experience optimising platform performance and security.
• Familiarity with authentication and identity management in ServiceNow.
• Exposure to automated testing frameworks within ServiceNow.

What's on Offer

• Competitive government salary and Civil Service pension with up to 27.9% employer contribution.
• Flexible hybrid working policy, generous annual leave, and inclusive working culture.
• Opportunity to work on large-scale digital services that deliver real-world impact.
• A strong focus on continuous professional development, learning, and progression.

If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you.

We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further.