Lead Trading Support Analyst (L2 FIX & Trading Support)
Join a leading execution services team supporting global Cash Equities trading operations across EMEA. We are looking for an experienced Trading Support professional with strong FIX Protocol expertise to manage client onboarding, connectivity, certification testing, and day-to-day production support in a fast-paced broker-dealer environment.
What you'll do:
- Provide trading support for Cash Equities, DMA/DSA, and electronic trading platforms
- Manage FIX client onboarding, certification, and connectivity testing with clients, brokers, vendors, and exchanges
- Support OMS/EMS and trade flow systems, ensuring seamless trading operations
- Troubleshoot FIX connectivity, order flow, and trading-related issues
- Work closely with traders, clients, infrastructure teams, vendors, and global support teams
- Support and maintain relationships with exchanges, brokers, and market connectivity providers
- 7+ years' experience in FIX Protocol support, client onboarding, and electronic trading environments
- Strong Cash Equities trading support experience within a broker/dealer or execution services environment
- Experience supporting OMS/EMS platforms (Fidessa, FlexTrade, or similar)
- Strong SQL skills for troubleshooting and analysis
- Good Unix/Linux command-line knowledge and basic scripting ability
- Understanding of trading workflows, order lifecycle, market connectivity, and electronic execution
- Excellent communication skills with the ability to interact directly with traders and external clients
- Experience with FIX certification and exchange connectivity are strong advantageous
- Exposure to Algo Trading, Futures & Options, or Swaps are strong advantageous
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates