Renewals Specialist

A global technology organisation is seeking a Renewal Specialist to support its Digital Marketing business on a contract basis. This role will focus on managing customer renewals, supporting sales operations, and ensuring the smooth execution of subscription and licensing agreements.

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Working closely with the Renewal Specialists and wider customer teams, you will assist in managing maintenance agreements, licence renewals, and new subscription contracts. The role will involve regular reporting, data management, and coordination with both internal teams and external partners.

• Support the renewal process for maintenance agreements, licence renewals, and subscription contracts

• Assist Renewal Specialists in managing renewal operations across the digital marketing portfolio

• Prepare and maintain weekly, monthly, and quarterly reporting

• Ensure accuracy of renewal data and customer communications

• Coordinate customer notifications related to contract renewals

• Validate renewal orders and provide regular status updates

• Work closely with internal stakeholders including Sales, Customer Success, and partner teams

• Maintain strong relationships with both internal teams and external customers

• Minimum 3 years' experience in a business operations or sales operations environment

• Experience supporting commercial or subscription based sales teams

• Strong stakeholder management and communication skills

• Ability to work effectively in a fast paced and changing environment

• Advanced Excel and PowerPoint skills are essential

• Strong attention to detail and organisational skills

• London based role

• Contract position covering a leave of absence

• Opportunity to work within a global technology organisation in the digital marketing space

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates