Senior Manager/ Lead - Trading Application Support OMS/EMS

A strong opportunity for experienced Trading Application Support experts to join a fast-paced, globally connected FO technology environment.

These roles sit within a global OMS/EMS support team, providing critical L1/L2 support across international trading markets. You'll work closely with front-office trading desks, brokers, exchanges and infrastructure teams, supporting High/Low Touch Cash Equities, Swaps and F&O.

What you'll do:

• Provide L1/L2 support for OMS/EMS and electronic trading applications.
• Support daily trading activity across Cash Equities, Swaps and F&O.
• Monitor application health, connectivity and trading/order flow.
• Troubleshoot production issues affecting traders, clients, brokers and exchanges.
• Work with infrastructure and network teams to establish and troubleshoot exchange and broker connectivity.
• Coordinate with global Application Support teams across Pune, the US and Australia.
• Manage incidents, perform root cause analysis and contribute to post-incident reviews.
• Maintain operational procedures, support documentation and knowledge repositories.
• Identify opportunities for automation and continuous service improvement.

What you'll bring:

• Strong experience supporting OMS/EMS or Electronic Trading applications.
• Previous experience within an Investment Banking, Brokerage or Capital Markets environment.
• Good understanding of electronic order flow and trading workflows.
• Experience with FIX connectivity, broker connectivity and/or exchange connectivity.
• Knowledge of Cash Equities and ideally exposure to Swaps and/or Futures & Options.
• Strong production troubleshooting and incident management experience.
• Comfortable interacting directly with traders and other front-office stakeholders.
• Able to work effectively within a global, follow-the-sun support environment.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates