Service Architect

Service Architect
Location: UK
Contract: Consultant
Work Setup: Remote

Who We Are
We are a consultancy operating within Robert Walters, the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

The Role
We have an exciting new opportunity for a Service Architect to join Robert Walters as a Consultant.

As a consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an assignment within our clients' organisations, in return we will provide you with the opportunity to develop your skills with ongoing training and professional support.

This role offers an exciting opportunity to join a global business, providing top-tier service to our blue chip clients.

What you'll do
* Own and drive service design tasks to completion, ensuring all readiness evidence is collected for audits.
* Design, document, and maintain end-to-end service architecture, including integrations, dependencies, and operating models.
* Coordinate technical, operational, and supplier readiness, including SLAs, support models, contracts, and cost elements.
* Ensure compliance with regulatory, security, and data protection requirements while supporting risk identification and mitigation.
* Collaborate with stakeholders across IT, operations, and business teams to deliver services efficiently and support continuous improvement.

What you bring
* Proven experience in IT service design, delivery, or transition roles within complex environments.
* Strong stakeholder management and collaboration skills across technical, operational, and business teams.
* Familiarity with IT frameworks and standards such as ITIL, COBIT, NIST, and ISO20000-1.
* Skilled in producing service documentation, operating models, SLAs, and supporting governance and compliance.
* Excellent organizational, communication, and problem-solving abilities, with the capacity to work independently and at all levels, including CXO.

What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.