Service Delivery Infrastructure Lead
We are looking for an Infrastructure Services Service Lead to take end-to-end accountability for the operational management, security, and continuous improvement of our Middleware and Database estate within a leading insurance environment. Working closely with a managed service partner, you will ensure platforms are resilient, compliant, and aligned to enterprise standards, while driving service excellence and strong delivery outcomes.
This role blends technical leadership, service management, and stakeholder engagement, with a strong focus on security, automation, and continuous improvement.
About the Team
You will join a collaborative Infrastructure Services function responsible for the stability and evolution of core enterprise platforms supporting insurance operations. The team works closely with Security, Application, Architecture, and Technical Assurance teams and partners with a managed service provider to deliver high-quality, secure services at scale.
The culture is performance-driven, improvement-focused, and customer-oriented, with an emphasis on ownership, accountability, and modern engineering practices.
Role Responsibilities
Operationally manage the Middleware and Database estate in partnership with the managed service provider
Ensure platforms are patched, secure, and kept current at all times
Lead timely end-of-life (EOL) remediation initiatives
Drive vulnerability management, including critical and zero-day remediation
Ensure all platforms are built and maintained in line with enterprise standards
Oversee platform-related projects, delivering on time and within budget
Hold the managed service provider accountable for SLA-based delivery and service outcomes
Maintain platform security, confidentiality, integrity, and compliance within the organisation's security framework
Provide leadership to the Middleware and Database engineering teams
Build and sustain a performance-based culture, including coaching and mentoring
Provide technical guidance and escalation support where required
Identify and deliver continuous improvement and automation opportunities
Develop strong working relationships across Security, Applications, Architecture, and Assurance teams
Technical Skills Required
Middleware Platforms:
Apache Tomcat
Oracle WebLogic
WildFly
IBM WebSphere
Database Technologies:
Microsoft SQL Server
Oracle Database
Azure Cosmos DB
Additional Technologies:
Citrix NetScaler (Load Balancing)
Globalscape (Secure File Transfer)
Core Capabilities:
Strong service management and problem-solving skills
Ability to break complex issues into manageable actions
Excellent written and verbal communication
Proven vendor and stakeholder management experience
Strong security and compliance awareness in enterprise environments
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.