Technical Major Incident Manager

Technical Major Incident Manager Location: London Role Type: Contract - 6 months Work Setup: Hybrid - 3 days Who We Are

Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.Who You Will Work With

Our client is a global financial services firm that manages wealth, navigates complex markets, and designs strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges.

What you'll do:

• Lead and command major incidents across applications, infrastructure, cloud, networks, identity, data, EUC, and third parties, establishing clear roles, communications, and ownership for rapid triage.
• Drive service restoration by coordinating SMEs, vendors, and operations teams, managing dependencies, removing blockers, and maintaining real-time tracking of actions, risks, and decisions with regular senior stakeholder updates.
• Manage senior Technology and Business stakeholders, setting expectations, controlling impact narrative, and escalating decisively.
• Perform rapid risk and impact assessments (business, security, regulatory, data, downstream and reputational) and drive timely mitigation, escalation and communications.
• Support Change and Problem Management as required, including post-incident engagement and change risk management.
• Provide concise handovers of active incidents, summarizing actions, impact, and risk to ensure seamless transition to regional counterparts.

What you bring:

• 6+ years leading major incidents in large-scale, 24/7 environments (financial services preferred)
• Proven incident commander with strong judgment under pressure
• Deep knowledge of modern tech stacks: distributed systems, cloud, networks, identity, databases, messaging
• Strong analytical mindset for solving complex, unfamiliar system issues
• Solid cybersecurity and operational risk understanding; able to assess and adapt to security impacts
• Experience with ITIL practices (Incident, Problem, Change) in enterprise settings
• Excellent communication-translates technical details into business impact quickly
• Strong stakeholder management; influences and challenges senior leaders effectively
• Highly organized; manages multiple priorities efficiently and build strong relationships across executives and teams
• Working knowledge of data center infrastructure (power, cooling, racking)
• Broad understanding of enterprise systems: OS (Unix, Windows, Mainframe), storage (NFS, SAN, NAS), databases (DB2, Sybase, GreenPlum), web infrastructure, networks, virtualization, authentication, and cloud (AWS, Azure, SaaS, IaaS, PaaS)

What's Next

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

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