Product Support Advisor

Product Support Advisor Opportunity, Chester based office!

We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries.

This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.

About the Role

• Title: Technical Support Advisor
• Role: Permanent, full time
• Location: Chester, Office based
• Salary: up to £35K per annum
• Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities

What you’ll be doing

• Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.
• Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.
• Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.
• Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.
• Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.

What we’re looking for

• Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).
• Strong problem-solving and “outside the box” thinking.
• A positive attitude – open to learning and feedback.
• Clear communication skills, confident in a professional B2B setting.

**Roberts Webb Recruitment are acting as an agency on behalf of this company and role**