First Line Support

Job Title: 1st Line IT Support Engineer

Location: Northampton (Hybrid – 3 days in office, 2 days remote after probation)

Salary: £24,000 – £28,000 (Depending on Experience)

Why Join Us?

• Flexible Hybrid Work: Enjoy a hybrid working model after a 3-month probation, promoting a healthy work-life balance.
• Supportive Culture: Join a friendly and collaborative team where hard work is recognised and celebrated.
• Attractive Perks: Access exciting incentives such as holidays, vouchers, and spot prizes, plus top-tier tech equipment.
• Career Growth: Benefit from a structured training and mentoring programme designed to support your professional development.
• Modern Environment: Work in a contemporary, well-equipped office near the heart of Northampton.

Key Role Responsibilities

• Handle and prioritise incoming service desk calls and escalated service requests.
• Monitor and manage customer IT systems using diagnostic tools.
• Ensure efficient communication and ticket resolution to maintain high customer satisfaction.
• Collaborate with 2nd and 3rd line teams to support more complex issues.
• Maintain accurate documentation and customer communication logs.
• Proactively escalate unresolved issues when needed.

Key Attributes Required

• Previous experience in an IT helpdesk or technical support environment.
• Strong knowledge of Microsoft technologies including Windows 10, Office 365, Exchange, and Windows Server 2019/2022.
• Ability to set up and support mobile devices across multiple platforms.
• Excellent communication, problem-solving, and organisational skills.
• Self-motivated team player with a positive attitude and a proactive approach.
• GCSEs in Maths and English (or equivalent) and a valid UK driving licence.