Second Line Support Engineer

Join a rapidly growing Managed Service Provider (MSP) that is committed to investing in its people, offering continuous development, strong leadership, and exposure to a diverse range of technologies.

This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting complex issues, working across varied technologies, and delivering high-quality support to customers.

Key Responsibilities

• Provide 2nd line technical support across a range of client environments
• Manage and prioritise helpdesk tickets, ensuring timely resolution
• Troubleshoot and resolve issues both remotely and on-site
• Deliver excellent customer service and maintain strong client relationships
• Liaise with vendors and third-party providers where required

Requirements

• Previous experience in a 2nd line support role, ideally within an MSP/VAR environment
• Strong troubleshooting and problem-solving skills
• Comfortable working across multiple technologies and client environments
• Excellent communication and customer-facing skills

What’s on Offer

• Competitive salary
• Ongoing training and career development
• Exposure to a wide range of technologies
• Supportive leadership within an award-winning MSP