Strategic Partnerships Development Manager

Role: Partner Services Manager

Overview

The Partner Services Manager is a service delivery and ecosystem governance role focused on managing external partners and ensuring high-quality service outcomes for clients.

This is not a sales role and has no involvement in sales activity or revenue generation. The focus is exclusively on service performance, partner management, governance, and customer outcomes.

Key Responsibilities

Partner & Vendor Management

• Manage and maintain relationships with strategic service partners and vendors
• Oversee day-to-day service delivery across the partner ecosystem
• Act as the primary escalation point for partner-related service issues
• Ensure partners meet contractual and operational obligations

Service Delivery & Customer Success

• Oversee services delivered to clients through third-party partners
• Ensure consistent service quality and adherence to SLAs
• Support customer success through effective partner coordination
• Drive resolution of service delivery issues and incidents

Governance & Compliance

• Establish and maintain governance frameworks across all partners
• Ensure compliance with internal standards, policies, and contractual requirements
• Conduct regular service reviews and performance audits
• Maintain documentation and governance reporting standards

Performance Management & KPIs

• Define, track, and report on partner performance metrics and KPIs
• Produce regular performance dashboards and service reports
• Drive continuous improvement across the partner ecosystem

Ecosystem Management

• Manage and optimise the wider partner ecosystem
• Ensure alignment between multiple service providers
• Identify gaps, overlaps, and opportunities for improvement
• Support onboarding and integration of new partners

Key Partners / Suppliers

• Park Place Technologies
• Technomove
• Nebula
• Corner365
• Glue

Requirements & Experience

• Proven experience in vendor, supplier, or partner management
• Strong background in service delivery management or IT service operations
• Experience defining, implementing, and tracking performance metrics and KPIs
• Ability to manage multiple stakeholders across internal and external teams
• Strong governance and operational discipline
• Excellent communication and relationship management skills

Package & Location

• Salary: £70,000 + £10,000 bonus
• Bonus: Personal performance bonus included
• Location: Milton Keynes (preferred) or London