Head of Technical Services

Head of Technical Services - permanent - Hybrid - £50,000-£60,000 + bonus & benefits

• £50,000-£60,000 + bonus & benefits
• North East London (Hybrid - some flexibility for remote)
• Immediate start

Overview

We are seeking a Head of Technical to lead the delivery, quality, and strategy of IT support, cyber security, and telecoms services across UK and Dubai operations.

This is a hands-on leadership role responsible for technical standards, service performance, and ISO 27001 compliance, while also acting as the senior escalation point for complex or high-risk technical work.

Key Responsibilities

Technical Leadership & Strategy

• Define and drive technical strategy across IT support, cyber security, and telecoms
• Own architecture, tooling, vendor selection, and roadmaps
• Act as senior authority for technical decisions, escalations, and pre-sales

Service Delivery & Operations

• Lead 1st-3rd line teams across UK and Dubai
• Ensure delivery against SLAs, KPIs, and customer expectations
• Manage major incidents and ensure resilient, scalable services

Cyber Security

• Oversee SOC, MDR/EDR, vulnerability management, and monitoring
• Lead incident response and post-incident reviews
• Ensure proactive security across all managed environments

Telecoms

• Own delivery of connectivity and voice platforms
• Ensure secure, resilient telecoms services
• Manage suppliers and act as escalation point for complex issues

ISO 27001 & Information Security

• Own technical controls within the ISMS
• Support audits and ensure compliance with ISO 27001 standards
• Manage technical risk, security baselines, and continuous improvement

Service Lifecycle & Provisioning

• Oversee onboarding and offboarding of client services
• Ensure secure terminations and compliance
• Manage hardware lifecycle (procurement, deployment, asset tracking, disposal)

Hands-On Delivery

• Remain hands-on for complex or high-risk projects
• Support installations, migrations, and bespoke solutions (UK & international travel, including Dubai)

Leadership & Stakeholder Management

• Lead and develop technical teams across regions
• Act as senior escalation point for key customers
• Translate technical concepts and risks into clear business outcome