IT Service Desk Lead
Are you ready to take charge and inspire a dynamic team at the heart of our IT operations? As the IT Service Desk Lead, you’ll be the driving force behind technical excellence and customer satisfaction. Tackle complex challenges, deliver innovative solutions, and lead critical projects that make a real impact. You’ll mentor rising talent, build powerful partnerships, and ensure provided service is second to none.
What You’ll Do:- Champion and develop a high-performing IT Service Desk team
- Resolve advanced technical issues with speed and expertise
- Oversee ticket management and keep our documentation sharp
- Deliver game-changing technical projects with our PMO
- Forge strong relationships with clients and vendors
- Diagnose, configure, and provision systems—remotely and onsite
- Elevate team performance and drive continuous improvement
- Ensure we exceed SLAs and set the standard for best practices
- Microsoft Azure, Meraki, or Unify certifications
- Experience in MSP environments
- Mastery of ITIL 4 Service and Technical practices
Ready to lead, innovate, and make your mark? Apply now and join us in redefining IT service excellence!