2nd Line IT Engineer
Job Introduction 2nd Line IT Engineer Location: Support Centre, 15 Basset Court, Loake Close, Northampton NN4 5EZ Salary: £31,980 + up to 5% Bonus At Rodericks Dental Partners, Your Smile Matters Too. We care just as much about our people as we do about our patients. That’s why we’re creating an environment where you can grow, feel valued, and enjoy a healthy work-life balance. We are looking for a skilled and proactive IT Engineer to join our IT Operations team. This is a fantastic opportunity to play a key role in supporting and maintaining our IT and telephony systems, ensuring seamless operations across our growing network of dental practices. What You’ll Be Doing
- Providing 2nd line IT support on a day-to-day basis
- Offering occasional 1st line support when required
- Delivering consistent, high-quality resolution of 15+ tickets per day
- Supporting and implementing system changes and project work
- Carrying out onsite installations, including VOIP, firewall, and thin client setups
- Participating in out-of-hours installations or emergency site visits when necessary
- Proven experience in 2nd line IT support within a fast-paced environment
- Strong technical knowledge across infrastructure, networking, and telephony systems
- Excellent troubleshooting and problem-solving skills
- Ability to work independently while contributing effectively within a team
- Flexible approach to working hours and travel for site support
- Experience mentoring junior team members and managing escalations
- Driving license essential due to site visit requirements